<div> <p style="margin-left:0.0000pt; margin-right:0.0000pt"><span style="font-size:14px"><font style="background-color:#ffffff"><font style="background-color:#ffffff"><span style="font-family:宋体"><span style="font-family:宋体">1.在&ldquo;Firmoo眼镜&rdquo;小程序，【我的-我的订单】找到需要退换的订单。点击</span><span style="font-family:宋体">&ldquo;换货/退款&rdquo;按钮。</span></span></font></font></span></p> <p style="margin-left:0.0000pt; margin-right:0.0000pt"><span style="font-size:14px"><font style="background-color:#ffffff"><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2026/0310/l2rM9R74mHLHqQak.png" /><br /> &nbsp;<font style="background-color:#ffffff"><span style="font-family:宋体"><span style="font-family:宋体">2.选择【换货或退款】服务类型，选择具体商品，选择具体退货原因，并详细描述导致退款/换货的问题。如有度数问题，请上传原始处方。对于破损或有缺陷的眼镜，也需上传图片，然后点击【提交】。</span></span></font></font></span></p> <p style="margin-left:0.0000pt; margin-right:0.0000pt"><span style="font-size:14px"><font style="background-color:#ffffff"><img alt="" src="https://df5apg8r0m634.cloudfront.net/email/2026/0310/ZLKUPC2jOeCC8fxd.png" /><br /> <br /> &nbsp;<font style="background-color:#ffffff"><span style="font-family:宋体"><span style="font-family:宋体">3.收到售后请求后，店铺客服将在24小时内（周末48小时）内联系您，协助解决。或者，您也可以在线联系我们协商解决。</span></span></font></font></span></p> <p style="margin-left:0.0000pt; margin-right:0.0000pt">&nbsp;</p> <p style="margin-left:0.0000pt; margin-right:0.0000pt"><span style="font-size:14px"><font style="background-color:#ffffff"><strong><span style="font-family:宋体"><strong><span style="font-family:宋体">新眼镜</span></strong></span></strong><strong><span style="font-family:宋体"><strong><span style="font-family:宋体">适应期</span></strong></span></strong></font></span></p> <p style="margin-left:0.0000pt; margin-right:0.0000pt; text-align:left"><span style="font-size:14px"><span style="font-family:宋体"><span style="font-family:宋体">即使验光度数完全准确，初次佩戴新眼镜或更换新眼镜，出现视疲劳、轻微头晕、视物轻微变形等情况，都属于正常适应反应。这是因为眼睛和大脑需要时间适应新的镜架与镜片参数，通常坚持佩戴3&ndash;7天，不适会慢慢缓解消失。</span></span></span></p> <p><span style="font-size:14px"><span style="font-family:宋体"><span style="font-family:宋体">若适应期后仍持续不舒服，我们支持15天内重配 1 次，请放心佩戴。</span></span></span></p> </div>